A&E Claims Service Advantage
Ready to go the extra mile for the clients we serve.
At A&E Claims Service, we use an exclusive and in-house step-by-step approach to claims adjustment and resolution. Our first step is to know client expectations, while ongoing dialogue and frequent updates occur throughout the claims process.
A&E Claims Service Advantage
Ready to go the extra mile for the clients we serve.
At A&E Claims Service, we use an exclusive and in-house step-by-step approach to claims adjustment and resolution. Our first step is to know client expectations, while ongoing dialogue and frequent updates occur throughout the claims process.
A&E Claims Service process
Upon receipt of claim assignments, subsequent steps include:
1. Electronic assignment to the field adjuster.
2. Electronic acknowledgement of claim to carrier confirming receipt and individual adjuster contact information.
3. Contact by field adjuster usually within 24 hours of receipt.
4. Site inspection usually within 48-72 hours; exceptions noted on final report.
5.Large losses, claims involving public adjusters or attorneys, subrogation potential or suspicious losses trigger an immediate notification to the carrier by phone/email, with a preliminary report within 72 hours. Subrogation potential is evaluated on every loss. The local agents and MGA’s are also advised of any potential issues
6. All large losses are monitored by A&E Claims Service management, and support is provided as needed to assist the field adjuster with their investigation.
7. All claims are reviewed prior to electronic submission. A&E Claims Service has a 100 percent review rate on any and all information submitted to carrier. All reports are reviewed for consistency, accuracy, and content.
8. Claims are submitted to carrier within seven days of receipt or re-diarized as needed. Delays in closing files are documented on the closing report.
A&E Claims Service process
Upon receipt of claim assignments, subsequent steps include:
Electronic assignment to the field adjuster.
Electronic acknowledgement of claim to carrier confirming receipt and individual adjuster contact information.
Contact by field adjuster usually within 24 hours of receipt
Site inspection usually within 48-72 hours; exceptions noted on final report.
Large losses, claims involving public adjusters or attorneys, subrogation potential or suspicious losses trigger an immediate notification to the carrier by phone/email, with a preliminary report within 72 hours. Subrogation potential is evaluated on every loss. The local agents and MGA’s are also advised of any potential issues.
All large losses are monitored by A&E Claims Service management, and support is provided as needed to assist the field adjuster with their investigation.
All claims are reviewed prior to electronic submission. A&E Claims Service has a 100 percent review rate on any and all information submitted to carrier. All reports are reviewed for consistency, accuracy, and content.
Claims are submitted to carrier within seven days of receipt or re-diarized as needed. Delays in closing files are documented on the closing report.
Electronic assignment to the field adjuster.
Electronic acknowledgement of claim to carrier confirming receipt and individual adjuster contact information.
Contact by field adjuster usually within 24 hours of receipt
Site inspection usually within 48-72 hours; exceptions noted on final report.
Large losses, claims involving public adjusters or attorneys, subrogation potential or suspicious losses trigger an immediate notification to the carrier by phone/email, with a preliminary report within 72 hours. Subrogation potential is evaluated on every loss. The local agents and MGA’s are also advised of any potential issues.
All large losses are monitored by A&E Claims Service management, and support is provided as needed to assist the field adjuster with their investigation.
All claims are reviewed prior to electronic submission. A&E Claims Service has a 100 percent review rate on any and all information submitted to carrier. All reports are reviewed for consistency, accuracy, and content.
Claims are submitted to carrier within seven days of receipt or re-diarized as needed. Delays in closing files are documented on the closing report.